LOOKING FOR RATES AND SCHEDULES
​TO JOIN A PUBLIC CLASS?
CLICK HERE.

NEED A PROPOSAL FOR COMPANY?
EMAIL [email protected]

Coaching That Moves People: Building Performance Through Conversations, Trust, and Leadership
Coaching and mentoring are not just “soft skills” for leaders. They are practical leadership tools for improving performance, guiding behavior, developing talent, and helping team members take ownership of their growth.

This program focuses on how leaders can coach based on actual performance needs, mentor across different personalities and backgrounds, and use communication, trust, motivation, and role modeling to create stronger workplace relationships and better team results.

Main Objectives
By the end of the program, participants will be able to:

1. Differentiate coaching from mentoring and identify when each approach is appropriate.
2. Apply adaptive coaching techniques based on skill, will, behavior, and performance gaps.
3. Use team metrics and KPIs as basis for coaching conversations.
4. Set motivating goals using established goal-setting and motivation theories.
5. Use persuasion, communication, and relationship-building skills to influence team action.
6. Demonstrate role modeling and mentoring behaviors that support trust, inclusion, and continuous development

Who This Topic Is For

New and existing supervisors, team leaders, managers, senior staff, mentors, and employees who are expected to guide, coach, influence, support, or develop others in the workplace.

Methodologies

1. Guided Discussion and Framework Application

Participants will learn key coaching, mentoring, motivation, and communication frameworks, then apply them to realistic workplace leadership situations.

2. Coaching Practice and Scenario-Based Activities
Participants will practice coaching conversations, action planning, handling difficult behaviors, and mentoring across differences through role plays, case discussions, and structured feedback.

Outline
​
1. Introduction to Coaching and Mentoring

• Differentiating Coaching versus Mentoring
• Importance of Coaching and Mentoring in the Workplace

2. The Essence of Leadership: Adaptive Coaching

• Defining Skill, Will, and Behavioral Problems
• The Skill- Will Matrix and Types of Coaching
• Using Coaching Techniques (POP and GROW)
• Creating SMART Action Plans for Team Members
• Handling Difficult Behaviors Overview
• Performing and Documenting a Coaching Session

3. Managing Your Team's Metrics

• Identifying Your Team's Key Performance Indicators
• Coaching Based on Performance Data and Metrics

4. Goal Setting and Motivation

• Edward Locke's Proper Goal Setting
• Identifying Different Motivation Factors
• Using Maslow's Hierarchy of Needs
• Using Herzberg's Motivation-Hygiene Theory

5. Persuading Your Team to Act

• Understanding Persuasion
• Utilizing Elements of Persuasion in Leading Teams
• Overview of Negotiation Skills to Achieve Balance Teams

6. Communication Skills to Perform Coaching and Mentoring

• Active listening
• Empathy
• Clear and concise communication
• Asking powerful questions

7. Relationship Building

• Establishing trust and rapport
• Understanding individual differences
• Respect for diversity
• Creating a safe and supportive environment
• Setting boundaries

8. Role Modeling

• Leading by example
• Demonstrating integrity and ethical behavior
• Sharing personal experiences and insights
• Encouraging continuous learning and development
• Fostering a growth mindset

9. Mentoring Across Differences

• Recognizing and embracing diversity
• Cultural sensitivity and awareness
• Addressing biases and stereotypes
• Promoting inclusivity and equity
• Tailoring mentoring approaches to individual needs

Related Courses

Root Cause Analysis Training

Presentation Skills Training

Customer Service Skills Training

Find Public Class

Send Email