Supervisor coaching
Supervisory Skills: Coaching Your Team
Use practical coaching conversations to develop employee capability, address performance gaps, and strengthen ownership and continuous improvement.
Turn everyday supervision into employee development.
For supervisors and team leaders who need structured methods for giving feedback, asking useful questions, and supporting better performance.
Distinguish coaching from directing and correcting.
Structure productive workplace coaching conversations.
Use questions and feedback to develop capability.
Create follow-through and accountability after coaching.
Course overview
A practical, instructor-led program with guided exercises and workplace examples. Open a topic to see the coverage.
1. Coaching as a Core Leadership Skill
- Differentiating Coaching from Mentoring and Managing
- The Value of Coaching in Team Development
2. The Essence of Coaching: Adaptive Coaching
- Defining Skill, Will, and Behavioral Problems
- The Skill-Will Matrix and Types of Coaching
3. Coaching Based on Your Team's Performance
- Identifying Your Team's Key Performance Indicators
- Defining KPIs and KRAs
4. Goal Setting and Motivation in Coaching
- Edward Locke's Proper Goal Setting
- Identifying Different Motivation Factors
5. Persuading Your Team Through Coaching
- Understanding Persuasion
- Utilizing Elements of Persuasion in Leading Teams
Full course outline
Review the complete legacy course outline, including all detailed subtopics.
View full outline
- 1. Coaching as a Core Leadership Skill
- Differentiating Coaching from Mentoring and Managing
- The Value of Coaching in Team Development
- Identifying Types of Team Member Behaviors and Issues
- 2. The Essence of Coaching: Adaptive Coaching
- Defining Skill, Will, and Behavioral Problems
- The Skill-Will Matrix and Types of Coaching
- Using Coaching Techniques
- POP Model
- GROW Model
- Delivering a Coaching Session
- Preparing and Starting a Coaching Session
- What To Do and Not to Do in a Coaching Session
- Documenting a Coaching Session
- Creating SMART Action Plans for Team Members
- Handling Difficult Behaviors Overview
- Handling Aggressive or Assertive People
- Handling Whiners
- Handling the Know-It-All and the Think-They-Know-It-All
- 3. Coaching Based on Your Team's Performance
- Identifying Your Team's Key Performance Indicators
- Defining KPIs and KRAs
- Converting Company Goals to Individual KPIs and KRAs
- Creating a Performance Scorecard
- Coaching Based on Performance Data
- 4. Goal Setting and Motivation in Coaching
- Edward Locke's Proper Goal Setting
- Identifying Different Motivation Factors
- Using Maslow's Hierarchy of Needs
- Using Herzberg's Motivation-Hygiene Theory
- 5. Persuading Your Team Through Coaching
- Understanding Persuasion
- Utilizing Elements of Persuasion in Leading Teams
- Overview of Negotiation Skills to Achieve Balanced Coaching Conversations