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ISO 9001:2015 + Amd 1:2024 – QMS Quality Management System Understanding

This module provides a practical understanding of ISO 9001:2015 and Amendment 1:2024 by focusing on how Quality Management Systems work in real organizations. It explains why ISO exists, how quality is managed systematically, and how the standard drives consistency, customer satisfaction, and continual improvement across operations.

Objectives
By the end of this course, participants will be able to:

• Explain the purpose of ISO and ISO 9001
• Describe what a Quality Management System is and why organizations implement it
• Apply the principles, process approach, PDCA, and risk-based thinking
• Understand the structure and intent of ISO 9001 clauses
• Recognize leadership, planning, operational, and improvement requirements in ISO 9001

Who This Course Is For

• Employees undergoing ISO 9001 awareness training
• Supervisors and managers involved in QMS implementation
• Process owners and department heads
• Internal audit team members
• Organizations preparing for ISO 9001 certification or transition

Methodology 1 – Concept-to-Process Discussion
Short lectures combined with guided discussions to connect ISO concepts to actual organizational processes and responsibilities.
Methodology 2 – Scenario and Clause Mapping
Simple case examples and clause mapping activities to help participants see how ISO requirements translate into daily operations.

Outline

1. ISO and Standardization Fundamentals

• What ISO is and is not
• Purpose of international standards
• Brief history and structure of ISO
• Accreditation vs certification

2. Quality, QMS, and ISO 9001 Overview

• Meaning of quality and quality management
• What a management system is
• Benefits of a QMS
• What ISO 9001 is and why organizations adopt it
• ISO 9000 family and evolution of ISO 9001

3. Principles and Core Approaches of ISO 9001

• Seven Quality Management Principles
• Process approach (inputs, activities, outputs)
• PDCA cycle
• Risk-based thinking (risks and opportunities)

4. Structure of ISO 9001:2015 (Annex SL)

• Overview of the 10-clause structure
• Clauses 1–3: Scope, references, terms, definitions

5. Context and Leadership (Clauses 4–5)

• Organizational context (internal and external issues)
• Interested parties and their requirements
• Scope of the QMS
• Leadership and commitment
• Customer focus
• Quality policy
• Roles, responsibilities, and authorities

6. Planning and Support (Clauses 6–7)

• Risks and opportunities
• Quality objectives and planning
• Planning of changes
• Resources
• Competence and awareness
• Communication
• Documented information

7. Operations and Performance Control (Clauses 8–9)

• Operational planning and control
• Customer and service requirements
• Design and development (if applicable)
• Control of external providers
• Service provision and change control
• Monitoring, measurement, and evaluation
• Internal audit and management review

8. Improvement (Clause 10)

• General improvement
• Nonconformity and corrective action
• Root cause analysis
• Continual improvement

Related Courses

Fundamentals of Project Management

HIRAD-C

Risk Management Understanding using ISO 13000

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