Quality management systems
ISO 9001:2015 and Amendment 1:2024 Quality Management System Understanding
Understand the structure, requirements, process approach, risk-based thinking, and climate-change amendment of ISO 9001 for effective quality-management implementation.
Understand what an effective ISO 9001 quality system requires.
For process owners, managers, supervisors, auditors, quality teams, and employees supporting an ISO 9001 quality-management system.
Explain ISO 9001 structure and key quality principles.
Interpret the major clauses and organizational responsibilities.
Apply process thinking and risk-based thinking.
Understand Amendment 1:2024 and its climate-change considerations.
Course overview
A practical, instructor-led program with guided exercises and workplace examples. Open a topic to see the coverage.
1. ISO and Standardization Fundamentals
- What ISO is and is not
- Purpose of international standards
2. Quality, QMS, and ISO 9001 Overview
- Meaning of quality and quality management
- What a management system is
3. Principles and Core Approaches of ISO 9001
- Seven Quality Management Principles
- Process approach (inputs, activities, outputs)
4. Structure of ISO 9001:2015 (Annex SL)
- Overview of the 10-clause structure
- Clauses 1–3: Scope, references, terms, definitions
5. Context and Leadership (Clauses 4–5)
- Organizational context (internal and external issues)
- Interested parties and their requirements
6. Planning and Support (Clauses 6–7)
- Risks and opportunities
- Quality objectives and planning
7. Operations and Performance Control (Clauses 8–9)
- Operational planning and control
- Customer and service requirements
8. Improvement (Clause 10)
- General improvement
- Nonconformity and corrective action
Full course outline
Review the complete legacy course outline, including all detailed subtopics.
View full outline
- 1. ISO and Standardization Fundamentals
- What ISO is and is not
- Purpose of international standards
- Brief history and structure of ISO
- Accreditation vs certification
- 2. Quality, QMS, and ISO 9001 Overview
- Meaning of quality and quality management
- What a management system is
- Benefits of a QMS
- What ISO 9001 is and why organizations adopt it
- ISO 9000 family and evolution of ISO 9001
- 3. Principles and Core Approaches of ISO 9001
- Seven Quality Management Principles
- Process approach (inputs, activities, outputs)
- PDCA cycle
- Risk-based thinking (risks and opportunities)
- 4. Structure of ISO 9001:2015 (Annex SL)
- Overview of the 10-clause structure
- Clauses 1–3: Scope, references, terms, definitions
- 5. Context and Leadership (Clauses 4–5)
- Organizational context (internal and external issues)
- Interested parties and their requirements
- Scope of the QMS
- Leadership and commitment
- Customer focus
- Quality policy
- Roles, responsibilities, and authorities
- 6. Planning and Support (Clauses 6–7)
- Risks and opportunities
- Quality objectives and planning
- Planning of changes
- Resources
- Competence and awareness
- Communication
- Documented information
- 7. Operations and Performance Control (Clauses 8–9)
- Operational planning and control
- Customer and service requirements
- Design and development (if applicable)
- Control of external providers
- Service provision and change control
- Monitoring, measurement, and evaluation
- Internal audit and management review
- 8. Improvement (Clause 10)
- General improvement
- Nonconformity and corrective action
- Root cause analysis
- Continual improvement