Who this training is for
- Employees and professionals whose work relates to this course
- Supervisors, managers, specialists, and cross-functional teams
- Organizations seeking practical, instructor-led capability development
Leadership and managementLeading and Guiding Team Members
A practical, instructor-led program focused on leading and guiding team members.
Build practical capability for workplace application.
A practical, instructor-led program focused on leading and guiding team members.
Apply the core concepts and tools covered in Leading and Guiding Team Members.
Use the learning through guided workplace exercises and practical activities.
Training methodology
Facilitator demonstrations, guided discussions, hands-on exercises, workplace scenarios, feedback, and practical application activities.
Course Overview
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1. Foundations of Effective Team Leadership
- Understanding the role of a team leader
- Setting clear expectations and direction
2. Communicating Effectively and Professionally
- Giving clear instructions and setting expectations
- Practicing active listening and asking effective questions
3. Managing Tasks and Priorities
- Setting team priorities and organizing workloads
- Delegating tasks based on capability and responsibility
4. Handling Workplace Concerns and Difficult Situations
- Identifying and addressing issues early
- Managing disagreements and workplace conflict
5. Making Confident Decisions
- Identifying the real issue before taking action
- Gathering and evaluating relevant information
6. Communicating with Clients and Stakeholders
- Understanding client and stakeholder expectations
- Communicating updates, concerns, and delays professionally
Full course outline
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View full outline
1. Foundations of Effective Team Leadership
- Understanding the role of a team leader
- Setting clear expectations and direction
- Building trust, accountability, and professionalism
- Adapting leadership approaches to different team members
2. Communicating Effectively and Professionally
- Giving clear instructions and setting expectations
- Practicing active listening and asking effective questions
- Providing constructive feedback and guidance
- Managing misunderstandings and communication gaps
- Communicating with professionalism and respect
3. Managing Tasks and Priorities
- Setting team priorities and organizing workloads
- Delegating tasks based on capability and responsibility
- Monitoring progress without micromanaging
- Managing competing priorities and deadlines
- Following up and ensuring accountability
4. Handling Workplace Concerns and Difficult Situations
- Identifying and addressing issues early
- Managing disagreements and workplace conflict
- Handling difficult conversations professionally
- Responding to performance and behavioral concerns
- Knowing when and how to escalate concerns
5. Making Confident Decisions
- Identifying the real issue before taking action
- Gathering and evaluating relevant information
- Considering risks, impact, and available options
- Making timely and practical decisions
- Taking ownership and communicating decisions clearly
6. Communicating with Clients and Stakeholders
- Understanding client and stakeholder expectations
- Communicating updates, concerns, and delays professionally
- Managing expectations without overpromising
- Handling questions, complaints, and challenging interactions
- Representing the team and organization professionally
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