People Management | Insights Training
Leadership and management

People Management

This two-day program equips managers with the practical skills needed to lead people, strengthen performance, and build capable teams. Participants learn to adapt their management approach, communicate expectations, delegate effectively, address performance and conflict, and motivate different employees. The program combines essential people-management principles with guided application to help managers create trust, accountability, engagement, and sustainable results.

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Build practical capability for workplace application.

This two-day program equips managers with the practical skills needed to lead people, strengthen performance, and build capable teams. Participants learn to adapt their management approach, communicate expectations, delegate effectively, address performance and conflict, and motivate different employees. The program combines essential people-management principles with guided application to help managers create trust, accountability, engagement, and sustainable results.

Transition from individual contributor thinking to the broader responsibilities of a people manager
Adapt management and communication approaches to different work styles, motivations, and expectations
Set clear standards, delegate appropriately, and create accountability without micromanagement
Monitor performance, identify gaps, give effective feedback, and coach employees toward improvement
Motivate and engage employees during routine work, pressure, and organizational change
Address conflict, difficult behavior, and underperformance objectively and professionally
Develop employee capability and strengthen collaboration, ownership, and team performance
Create a focused individual people-management action plan

Who this training is for

  • New and experienced supervisors, team leaders, and people managers
  • Technical or functional specialists transitioning into management roles
  • Project leads and coordinators responsible for guiding employee performance
  • Managers seeking a practical and consistent approach to leading diverse teams

Training methodology

Facilitated discussions, management tools, self-assessments, case analysis, and guided workplace exercises. Role-plays, coaching practice, difficult-conversation scenarios, peer feedback, and individual action planning.

Course Overview

Open a module to see its full coverage.

1. The Manager's Role in Managing People
  • From Individual Contributor to People Manager
  • Understanding the Responsibilities of a People Manager
2. Understanding and Managing Different People
  • Recognizing Individual Differences in the Workplace
  • Understanding Work Styles, Motivations, and Expectations
3. Communicating as a People Manager
  • Setting Clear Expectations and Standards
  • Giving Clear and Constructive Instructions
4. Delegation and Empowerment
  • What to Delegate and What Not to Delegate
  • Matching Tasks with Employee Capability
5. Managing and Improving Performance
  • Setting Performance Goals and Expectations
  • Monitoring Performance Without Micromanaging
6. Motivating and Engaging Employees
  • Understanding What Drives Employee Motivation
  • Recognizing and Reinforcing Good Performance
7. Managing Conflict and Difficult Behavior
  • Recognizing Sources of Workplace Conflict
  • Addressing Issues Before They Escalate
8. Developing People
  • Identifying Employee Strengths and Development Needs
  • Coaching vs. Mentoring vs. Directing
9. Building a High-Performing Team
  • Establishing Team Norms and Accountability
  • Building Collaboration and Mutual Trust
10. People Management Action Plan
  • Identifying Personal Management Strengths and Gaps
  • Selecting Priority People Management Practices

Full course outline

View every topic from the source course outline.

View full outline

1. The Manager's Role in Managing People

  • From Individual Contributor to People Manager
  • Understanding the Responsibilities of a People Manager
  • Balancing People, Performance, and Business Results
  • Common People Management Challenges

2. Understanding and Managing Different People

  • Recognizing Individual Differences in the Workplace
  • Understanding Work Styles, Motivations, and Expectations
  • Adapting Your Management Approach
  • Managing Different Generations and Personalities
  • Building Trust and Psychological Safety

3. Communicating as a People Manager

  • Setting Clear Expectations and Standards
  • Giving Clear and Constructive Instructions
  • Active Listening and Effective Questioning
  • Managing Difficult Conversations
  • Communicating with Empathy and Assertiveness

4. Delegation and Empowerment

  • What to Delegate and What Not to Delegate
  • Matching Tasks with Employee Capability
  • Levels of Delegation and Employee Readiness
  • Avoiding Micromanagement
  • Creating Accountability Without Over-Control

5. Managing and Improving Performance

  • Setting Performance Goals and Expectations
  • Monitoring Performance Without Micromanaging
  • Identifying Performance Gaps
  • Giving Effective Feedback
  • Coaching Employees Toward Improvement
  • Handling Persistent Underperformance

6. Motivating and Engaging Employees

  • Understanding What Drives Employee Motivation
  • Recognizing and Reinforcing Good Performance
  • Creating Ownership and Accountability
  • Maintaining Engagement During Pressure and Change
  • Managing Demotivated or Disengaged Employees

7. Managing Conflict and Difficult Behavior

  • Recognizing Sources of Workplace Conflict
  • Addressing Issues Before They Escalate
  • Managing Difficult Employee Behaviors
  • Resolving Employee-to-Employee Conflict
  • Staying Objective and Professional

8. Developing People

  • Identifying Employee Strengths and Development Needs
  • Coaching vs. Mentoring vs. Directing
  • Creating Development Opportunities
  • Conducting Effective Coaching Conversations
  • Building Employee Independence and Capability

9. Building a High-Performing Team

  • Establishing Team Norms and Accountability
  • Building Collaboration and Mutual Trust
  • Managing Team Dynamics
  • Encouraging Ownership and Initiative
  • Creating a Culture of Continuous Improvement

10. People Management Action Plan

  • Identifying Personal Management Strengths and Gaps
  • Selecting Priority People Management Practices
  • Creating an Individual People Management Action Plan

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