Training Consultant, Insights MLA Business Solutions
Conducted advanced Microsoft Excel training for various clients through in-house and one-on-one classes.
Trainer profile
Vicente L. Caraig III
Advanced Excel facilitator and learning and development professional with extensive experience in sales, customer service, technical support, and classroom teaching.
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Excel · Sales · Customer experience
Vicente L. Caraig III
Excel Trainer and Learning & Development Professional
Vicente combines technical facilitation with practical experience across learning operations, outbound and inbound campaigns, business-to-business sales, account management, collections, technical support, and secondary education. This range helps him connect lessons to the actual pressures of frontline, sales, and support work.
Advanced Excel facilitatorCorporate, in-house, and one-on-one training experience
L&D operationsTraining coordination, performance tracking, schedules, resources, and feedback
Frontline experienceSales, telemarketing, collections, customer support, and troubleshooting
Areas of expertise
Facilitation strengths
Technical instruction informed by real customer-facing work.
Vicente’s background supports practical sessions for participants who need to improve tools, processes, sales conversations, customer handling, or workplace performance.
- Explain advanced Excel techniques through instructor-led demonstrations and guided work
- Connect training examples to sales, service, support, and operations contexts
- Track trainee progress, schedules, room assignments, and learning resources
- Provide feedback and additional training support for low-performing agents
- Draw from business-to-business prospecting, quoting, closing, and follow-up experience
- Relate customer-service lessons to inbound technical troubleshooting experience
Experience
A career spanning training, sales, service, and teaching.
Trainer and L&D Coordinator, California Telemarketing Inc.
Trained inbound and outbound candidates, joined calibrations, coached low-performing agents, and managed learning resources, schedules, and performance records.
Technical support, sales, collections, and education
Worked in technical support, outbound collections, account management, telemarketing, and as a mathematics and technology teacher.
Education and development
Technical and instructional preparation.
Education
- Bachelor of Science in Mechanical Engineering, National University
- 18 postgraduate units in Education, Marikina Institute of Science and Technology
Selected training and certifications
- Training Needs Analysis, Business Coach
- Supervisor Certification I, CTI
- Trainer Certification, CTI
- Strategies, Techniques, and Approaches in Teaching Reading and Language, School of St. Anthony
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