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Assertiveness Workshop

This workshop aims to enhance the assertiveness of the participants towards dealing with others by first assessing the assertiveness level of oneself and introducing assertiveness in language and action.

 I. Your Self and Your Level of Assertiveness
  • Definition and Purpose of Assertiveness
  • Relationship of Self-Confidence/Self-Awareness to Assertiveness
  • Identifying Your Assertiveness Level
 
II. The Language of Assertiveness
  • The Four Communication Styles
  • Kinds of Assertive Behavior
  • Identifying Passive versus Assertive Statements and Behavior
  • Converting Passive Statements to Assertive Tone
  • Tips on Being Assertive
  • Body Language
  • Effective Listening
  • Handling Criticisms
  • Saying NO Professionally: Verbal, Written, and in Body Language
 
III. Assertiveness Techniques
  • Broken Record Technique
  • Fogging
  • Negative Inquiry
  • Negative Assertion
  • I-Statements
 
IV. Assertiveness and Conflicts
  • Conflict Management Overview
  • Dealing with Conflicts

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