Business Writing

inquire@insightsmanila.com
0977.103.1800

Effective Business Writing

This module aims to provide a detailed workshop regarding the use of English in written communication, focusing on workplace scenarios. Participants will undergo various exercises on grammar, and practice how to apply them in letters, memos,
emails, etc. Participants will be given individual feedback on their work.

I. Introduction

Importance of Communicating Properly
The Role of English in Business Communication

II. Grammar Review

Subject-Verb Agreement
Active vs Passive Voice
Prepositions
Common Grammar Mistakes
Maintaining Professional Choice of Words

III. Aspects of Business Writing

Contents: Writing Concisely and Coherently
Format and Tone of Writing
Constructing Complete and Effective Emails
Conveying Messages Accurately

IV. Customer-Centric Approach in Writing

Politeness in Writing
Expressing Apologies
Customer Service in Writing

•Identifying Importance of Customer Service in Business Writing

Applying General Customer Service Concepts in Writing
Techniques in Connoting Positivity
Expressing Negative Answers Positively

III. Constructing Business Correspondence Workshop

Writing Memoranda
Emails and Email Etiquette
Business Letter Overview

•Types of Business Letters
•Proposal/Sales Letters
•Apology Letter
•Invitation Letter
•Traditional Parts of a Business Letter

Find a Public Class

Download Outline

Email Us