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Effective Business Writing

This module aims to provide a detailed workshop regarding the use of English in written communication, focusing on workplace scenarios.  Participants will undergo various exercises on grammar, and practice how to apply them in letters, memos,
emails, etc.  Participants will be given individual feedback on their work.

I.  Introduction
  • Importance of Communicating Properly
  • The Role of English in Business Communication
 
II.  Grammar Review
  • Subject-Verb Agreement
  • Active vs Passive Voice
  • Prepositions
  • Common Grammar Mistakes
  • Maintaining Professional Choice of Words
 
III.  Aspects of Business Writing
  • Contents: Writing Concisely and Coherently
  • Format and Tone of Writing
  • Constructing Complete and Effective Emails
  • Conveying Messages Accurately

IV.  Customer-Centric Approach in Writing
  • Politeness in Writing
  • Expressing Apologies
  • Customer Service in Writing
•Identifying Importance of Customer Service in Business Writing
  • Applying General Customer Service Concepts in Writing
  • Techniques in Connoting Positivity
  • Expressing Negative Answers Positively

III.  Constructing Business Correspondence Workshop
  • Writing Memoranda
  • Emails and Email Etiquette
  • Business Letter Overview
•Types of Business Letters
•Proposal/Sales Letters
•Apology Letter
•Invitation Letter
•Traditional Parts of a Business Letter

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