Are you an individual looking for a public class?  CLICK HERE.

Are you a representative of your company looking for a proposal?
​Please email [email protected]


Effective Business Writing

This course is designed to equip participants with the foundational knowledge and practical skills necessary to communicate confidently and professionally in various business contexts.  Throughout this course, we will explore the fundamental principles of business communication, focusing on grammar essentials, writing techniques, and customer-centric approaches.


Objectives
  1. Develop a comprehensive understanding of effective business communication, focusing on grammar fundamentals, writing techniques, and customer-centric approaches.
  2. Equip participants with the necessary skills to craft professional and concise business correspondence, including emails, memos, and various types of business letters.
  3. Foster a customer-oriented mindset in communication, emphasizing politeness, clarity, and positivity in written interactions, to enhance professional relationships and organizational reputation.

​Training Methodology

  • Employ varied activities to engage participants actively, including discussions, case studies, and writing assignments.
 
  • Provide opportunities for feedback and self-assessment to track progress and identify areas for improvement.


Outline

I. Introduction
  • The Significance of Effective Communication
  • Role of English in Business Communication


II. Reviewing Grammar
  • Understanding Subject-Verb Agreement
  • Active Voice vs Passive Voice Distinctions
  • Mastering Prepositions
  • Addressing Common Grammar Pitfalls
  • Using Professional Word Choice


III. Aspects of Business Writing
  • Crafting Content: Conciseness and Cohesion
  • Using Appropriate Writing Formats and Tones
  • Crafting Clear Messages in Emails
  • Precision in Communication: Eliminating Ambiguity and Vagueness


IV. Embracing a Customer-Centric Approach in Writing
  • Politeness as a Core Writing Virtue
  • Articulating Apologies Effectively
  • Integrating Customer Service Principles in Writing
    • Recognizing Customer Service's Role in Business Communication
    • Implementing Customer Service Tenets in Writing
    • Techniques for Infusing Positivity in Writing
    • Delivering Negative Responses with a Positive Tone


V. Constructing Business Correspondence Workshop
  • Writing Memos
  • Mastering Email Communication and Etiquette
  • Exploring Business Letter Basics
    • Understanding Various Types of Business Letters
    • Crafting Proposal and Sales Letters
    • Composing Apology and Invitation Letters
    • Exploring the Traditional Components of a Business Letter

Related Courses

Designing PowerPoint Slides for Business

​Advanced MS Excel

Intensive Grammar Review