Menu
Insights Training
  • Home
  • Chat with Us
  • Webinars
  • Public Schedules
  • Course List
  • Clients / Class Pictures
    • 2017 Class Pics / Clients
    • 2018 Class Pics / Clients
    • 2019 Class Pics/ Clients
    • 2020 Class Pictures
    • 2021 Class Pics
    • 2023 Class Pics
    • 2024 Class Pics
  • Testimonials
  • Convert Courses to Online
  • Request for Proposal
  • Insights Online
  • Take an Assessment
  • Blog
  • Contact Us
  • OTHER SERVICES
  • Privacy Policy
  • Code Verifier
  • Blog
  • Refer and Earn
  • Admin Tools
  • Home
  • Chat with Us
  • Webinars
  • Public Schedules
  • Course List
  • Clients / Class Pictures
    • 2017 Class Pics / Clients
    • 2018 Class Pics / Clients
    • 2019 Class Pics/ Clients
    • 2020 Class Pictures
    • 2021 Class Pics
    • 2023 Class Pics
    • 2024 Class Pics
  • Testimonials
  • Convert Courses to Online
  • Request for Proposal
  • Insights Online
  • Take an Assessment
  • Blog
  • Contact Us
  • OTHER SERVICES
  • Privacy Policy
  • Code Verifier
  • Blog
  • Refer and Earn
  • Admin Tools

Customer Service Training

[email protected]
0977.103.1800

Customer Service Skills Training

This workshop will provide participants with the skills in effectively interacting with different types of customers. Participants will learn to treat clients correctly, in both face-to-face, written, and phone interactions.

  • I. Introduction (Discussion, Reflection, and Activities)
  • Definition of Customer Service
  • The Importance of Customer Service for Businesses
  • The Impact of Good and Bad Customer Service
  • Identifying the Different Types of Customers and Their Needs


  • II. Employing Customer Service in Communication (Discussion and Activities)
  • Verbal and Non-Verbal Communication Skills
  • Active Listening and Questioning Techniques
  • Using Politeness and Positive Language
  • Building Rapport, Paraphrasing, and Assurance of Help
  • Apologizing and Empathizing
  • Resolving the Customer's Concerns
  • Doing the Extra Mile


  • III. Customer Service in Different Media of Communication (Workshop)
  • Customer Service in Email
    • Structure of a Customer Service Email
    • Ensuring Correct Tone of Emails
    • Reading between the Lines: Ensuring All Problems are Resolved
  • Customer Service in Phone Conversation
    • Structure of a Customer Phone Conversations
    • Approaches for Inbound and Outbound Calls
  • Customer Service in Chat Conversation
    • Structure of a Customer Chat Conversations
    • Reminders when Handling Chats
  • Customer Service in Face-to-Face Conversation
    • Structure of a Customer Face-to-Face Conversations
    • Facial Expressions and Body Language
  • IV. Handling Irate Customers (Workshop)
  • Understanding Irate Customers
  • General Tips in Handling Unsatisfied Customers
  • Types of Complains and How to Handle Them
  • General Tips in Handling Irate Customers
  • Steps to Dissipate an Irate Customers

  • ​V. Customer Service Best Practices
    (Discussion and Synthesizing)
  • Creating a Culture of Customer Service
  • Measuring Customer Satisfaction: Creating a Scorecard
  • Identifying Areas for Improvement and Setting Goals

Related Courses

Sales Skills Training

Presentation Skills Training

Intensive Grammar Review

Basic MS Excel Training
Download Outline
Find Public Class
Send Email

    We get booked fast.  Request a proposal now.

Submit

Home

Courses

Public Classes

Contact

Copyright © 2022