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Sales Skills Training

This module is designed towards employees who needs to sell something to customers over the phone, email, or chat.  Depending on the client needs, the course can be customized depending on the campaign’s industry.
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1.  Sales Overview
  • Why Selling is Important to the Business and to You
  • Acquiring the Sales Mindset
  • Identifying Types of Buyers/Customers

2.   The Six Buying Motives
  • Identifying the Customer’s Buying Objective
  • Creating Spiels or Responses regarding the Customer’s Buying Objective

3.  Techniques of an Excellent Sales Representative
  • Preparation
  • Probing
  • Active Listening / Awareness of Customer’s Needs
  • Be a Consultant: Presenting your Product
  • Building Rapport
  • Assuming the Sales
  • Closing the Sale

4.  Essential Sales Tools
  • The FAB Sales Model
  • The UPB Sales Model
  • Other Sales Techniques
  • What Not to Do in Selling
  • Upselling your Products
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5.  Applying Sales Techniques in Different Media
  • Creating Your Persuading Spiel
  • Selling Face-to-Face
  • Selling via Online Media (Chat, Email, etc.)
  • Selling via Phone Conversation

6.  Handling Objections
  • Common Types of Objections
  • Strategies towards Objections
  • Creating Rebuttals towards Objection

Related Courses

Presentation Skills Training

Designing Slide Presentation for Business

Business Writing