This module is designed towards BPO associates who needs to sell something to customers over the phone, email, or chat.  Depending on the client needs, the course can be customized depending on the campaign’s industry.
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1.  Sales Overview

• Why Selling is Important to the Business and to You
• Acquiring the Sales Mindset

2.   The Six Buying Motives

• Identifying the Customer’s Buying Objective
• Creating Spiels or Responses regarding the Customer’s Buying Objective

3.  Techniques of an Excellent Sales Representative

• Preparation
• Probing
• Active Listening / Awareness of Customer’s Needs
• Be a Consultant: Presenting your Product
• Building Rapport
• Assuming the Sales
• Closing the Sale

4.  Essential Sales Tools

• The FAB Sales Model
• The UPB Sales Model
• Other Sales Techniques
• What Not to Do in Selling

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5.  Handling Objections

• Common Types of Objections
• Strategies towards Objections
• Creating Rebuttals towards Objection