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Manager Skills Training

This workshop aims to enhance the technical skills of a supervisor towards managing the team.  It provides tips and techniques in effectively planning the team’s resources, organizing the work of the team, and conducting control standards.  It reviews the coaching skills that are essential to leadership.

Objectives
  • Provide an introduction on the role of the manager
  • Provide techniques in planning the team’s resources such as scheduling and budgeting
  • Identify techniques in organizing work
  • Review on coaching techniques
  • Enumerate steps in conducting and implementing performance evaluations

​Outline
  1. Management Skills Overview
  • Introduction to Supervision
  • Defining the Manager
  • Managerial Functions Overview
 
2.  Planning for the Team
  • Developing Objectives of a Task or a Project
  • Scheduling Tools
    • Gantt Chart
    • Critical Path Method
  • Budgeting (Analogous, Parametric, Top-Down)
  • Developing Processes (Converting Objectives to Process Flow)
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3.  Organizing the Team
  • Defining the Task
  • Effective Delegation Skills
  • Using the RACI Matrix
  • Cascading Effectively: SMART Action Planning
 
4.  Leading the Team
  • Goal Setting and Motivation
    • Understanding Maslow’ Hierarchy of Needs
    • Using Herzberg’s Motivation-Hygiene Theory
  • Adaptive Coaching Overview
  • Mentoring and Training People
  • Communication Skills for Leaders
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5.  Controlling
  • Developing Standards
    • Converting Objectives to Metrics
    • Identifying Leading and Lagging Metrics
  • Conducting Performance Evaluations
  • Addressing Performance Issues

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