Manager Skills Training

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Manager Skills Training

This workshop is designed to strengthen the core managerial skills required to run a team effectively. It focuses on the practical responsibilities of a manager—planning resources, organizing work, leading people, and controlling performance—while reinforcing essential coaching and evaluation skills needed to drive consistent results. The program emphasizes execution, accountability, and structure over theory-heavy leadership concepts.

Objectives

Explain the role and responsibilities of a manager versus a supervisor
Apply practical techniques in planning team resources, including scheduling and budgeting
Organize team work through clear task definition, delegation, and accountability tools
Apply coaching and motivation techniques appropriate to different employee needs
Implement performance standards, metrics, and evaluations to manage results and address issues

Who This Training Is For

Newly promoted supervisors and managers
Team leaders transitioning from individual contributor roles
Managers who need stronger structure in planning, delegation, and performance control
Supervisors responsible for evaluating, coaching, and correcting employee performance

Methodology 1: Skill-Based Instruction with Guided PracticeParticipants learn core managerial concepts through focused discussions and immediately apply them using structured tools, templates, and guided exercises based on real workplace scenarios.
Methodology 2: Application Through Scenarios and Managerial SimulationsParticipants practice planning, delegation, coaching, and performance control through case scenarios, role plays, and hands-on simulations that mirror actual managerial situations.

Outline
1. Management Skills Overview

Introduction to Supervision
- Transitioning from individual contributor to people manager
- Common challenges faced by first-time supervisors
- Expectations placed on supervisors by the organization
Defining the Manager
- Difference between managing tasks and managing people
- Accountability for results, people, and processes
- Authority, responsibility, and decision-making boundaries
Managerial Functions Overview
- Overview of the four core managerial functions
- How planning, organizing, leading, and controlling work together
- Practical examples of each function in day-to-day operations

2. Planning for the Team

Developing Objectives of a Task or a Project
- Clarifying deliverables and expected outcomes
- Aligning team objectives with organizational goals
- Translating broad goals into actionable targets
Scheduling Tools
- Purpose and importance of scheduling in managing workload
- Identifying task dependencies and priorities
- Gantt Chart
  - Mapping tasks over time
  - Assigning responsibilities and deadlines
  - Monitoring progress against planned timelines
Critical Path Method
- Identifying critical and non-critical tasks
- Understanding the impact of delays
- Managing time-sensitive activities
Budgeting
- Understanding cost responsibility of a manager
- Estimating resources required for tasks and projects
- Analogous Budgeting
  - Using past projects as reference points
- Parametric Budgeting
  - Using measurable units to estimate costs
- Top-Down Budgeting
  - Working within predefined budget limits
- Developing Processes
  - Converting objectives into repeatable workflows
  - Identifying key steps, decision points, and handoffs
  - Creating simple process flows to guide execution

3. Organizing the Team

Defining the Task
- Breaking down work into manageable components
- Clarifying scope, boundaries, and expectations
- Avoiding role overlap and task ambiguity
Effective Delegation Skills
- Selecting the right person for the task
- Matching task complexity to skill level
- Setting clear expectations, timelines, and authority levels
Using the RACI Matrix
- Defining who is Responsible, Accountable, Consulted, and Informed
- Preventing confusion and duplicated effort
- Applying RACI to team projects and recurring tasks
Cascading Effectively
- Translating team goals into individual actions
- Aligning tasks across different roles and levels
- SMART Action Planning
  - Creating clear and measurable action items
  - Setting timelines and ownership
  - Tracking progress and follow-through

4. Leading the Team

Goal Setting and Motivation
- Connecting individual goals to team objectives
- Using goals to drive engagement and accountability
Understanding Maslow’s Hierarchy of Needs
- Understanding employee needs at different stages
- Applying motivation concepts in the workplace
- Recognizing non-monetary motivators
Using Herzberg’s Motivation–Hygiene Theory
- Differentiating between motivators and hygiene factors
- Identifying causes of dissatisfaction versus engagement
- Applying motivation strategies beyond compensation
Adaptive Coaching Overview
- Adjusting coaching style based on performance and readiness
- Providing guidance versus direction
- Balancing support and accountability
Mentoring and Training People
- Developing skills through on-the-job coaching
- Transferring knowledge and best practices
- Supporting long-term employee development
Communication Skills for Leaders
- Giving clear instructions and expectations
- Conducting effective one-on-one conversations
- Providing constructive feedback and reinforcement

5. Controlling

Developing Standards
- Defining what acceptable performance looks like
- Establishing quality, time, and output standards
- Ensuring standards are clear and measurable
Converting Objectives to Metrics
- Translating goals into measurable indicators
- Aligning metrics with team responsibilities
- Avoiding vague or misleading measurements
Identifying Leading and Lagging Metrics
- Understanding proactive versus outcome-based measures
- Using leading indicators to prevent issues
- Reviewing lagging metrics to assess results
Conducting Performance Evaluations
- Preparing for performance discussions
- Using data and observations objectively
- Delivering balanced and constructive evaluations
Addressing Performance Issues
- Identifying root causes of poor performance
- Conducting corrective conversations
- Implementing improvement plans and follow-ups