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This training program equips supervisors and team leaders with the practical coaching skills required to develop people, improve performance, and sustain engagement. Rather than relying on authority alone, participants learn how to coach with intention—using structured conversations, sound judgment, and proven frameworks to guide team members toward accountability and growth. The program balances mindset, skill-building, and hands-on practice to ensure coaching is applied consistently in real workplace situations.

Objectives
By the end of this program, participants will be able to:

• Understand coaching as a core supervisory responsibility and distinguish it from mentoring and managing
• Adopt a coaching mindset that builds trust, openness, and accountability
• Apply key coaching skills such as active listening, questioning, and constructive feedback
• Diagnose performance issues accurately and select the appropriate coaching approach
• Conduct structured coaching conversations that lead to measurable improvement
• Handle common coaching challenges with confidence and professionalism

Who This Course Is For

• Supervisors and team leaders
• Newly promoted managers transitioning from individual contributor roles
• Leaders responsible for performance improvement and employee development
• Managers who want a structured, practical approach to coaching

Methodologies

• Facilitated discussions, tools, and guided exercises to strengthen coaching mindset and skill application.
• Role-playing and real-case simulations with structured feedback to build confidence and consistency in coaching conversations.

Outline


1. Introduction to Supervision and Leadership

• Defining Supervision and Leadership
• Supervisor Functions
• Types of Leaders
  • Identifying Own Leadership Style
  • Effects of Leadership Style to Team Members
• Case Studies on Types of Leaders
• Identifying Types of Team Member Behaviors and Issues

2. The Essence of Leadership: Adaptive Coaching

• Defining Skill, Will, and Behavioral Problems
• The Skill- Will Matrix and Types of Coaching
• Using Coaching Techniques
  • POP Model
  • GROW Model
• Delivering a Coaching Session
  • Preparing and Starting a Coaching Session
  • What To Do and Not to Do in a Coaching Session
  • Documenting a Coaching Session
• Creating SMART Action Plans for Team Members
• Handling Difficult Behaviors Overview
  • Handling Aggressive or Assertive People
  • Handling Whiners
  • Handling the Know-It-All and the Think-They-Know-It-All
  
  
  
  
  
  
  
  
  

3. Measuring Your Team's Performance

• Identifying Your Team's Key Performance Indicators
• Defining KPIs and KRAs
• Converting Company Goals to Individual KPIs and KRAs
• Creating a Performance Scorecard
• Coaching Based on Performance Data

4. Goal Setting and Motivation

• Edward Locke's Proper Goal Setting
• Identifying Different Motivation Factors
• Using Maslow's Hierarchy of Needs
• Using Herzberg's Motivation-Hygiene Theory

5. Persuading Your Team

• Understanding Persuasion
• Utilizing Elements of Persuasion in Leading Teams
• Overview of Negotiation Skills to Achieve Balance Teams

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