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1. Introduction to Supervision and Leadership
  • Defining Supervision and Leadership
  • Supervisor Functions
  • Types of Leaders
    • Identifying Own Leadership Style
    • Effects of Leadership Style to Team Members
  • Case Studies on Types of Leaders
  • Identifying Types of Team Member Behaviors and Issues


2. The Essence of Leadership: Adaptive Coaching
  • Defining Skill, Will, and Behavioral Problems
  • The Skill- Will Matrix and Types of Coaching
  • Using Coaching Techniques
    • POP Model
    • GROW Model
  • Delivering a Coaching Session
    • Preparing and Starting a Coaching Session
    • What To Do and Not to Do in a Coaching Session
    • Documenting a Coaching Session
  • Creating SMART Action Plans for Team Members
  • Handling Difficult Behaviors Overview
    • Handling Aggressive or Assertive People
    • Handling Whiners
    • Handling the Know-It-All and the Think-They-Know-It-All

3. Measuring Your Team's Performance
  • Identifying Your Team's Key Performance Indicators
  • Defining KPIs and KRAs
  • Converting Company Goals to Individual KPIs and KRAs
  • Creating a Performance Scorecard
  • Coaching Based on Performance Data


4. Goal Setting and Motivation
  • Edward Locke's Proper Goal Setting
  • Identifying Different Motivation Factors
  • Using Maslow's Hierarchy of Needs
  • Using Herzberg's Motivation-Hygiene Theory


5. Persuading Your Team
  • Understanding Persuasion
  • Utilizing Elements of Persuasion in Leading Teams
  • Overview of Negotiation Skills to Achieve Balance Teams

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