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Supervisor Skills Training

This workshop aims to enhance the skills of leaders towards leading their team. It provides tips on the major task any leader should possess nowadays: coaching their people.  The coaching technique extends towards handling performance and common behavioral issues.  It highlights the importance of managing using quantifiable measures in order to achieve objective coaching.  The workshop also includes tips on effectively conducting team meetings.

1.  Introduction to Supervision
  • Defining the Supervisor
  • Supervisor Functions

2.  The Essence of Leadership: Adaptive Coaching
  • The Skill- Will Matrix and Types of Coaching
    • Instructing Type
    • Encouraging Type
    • Empowering Type
    • Helping Type
  • Coaching Techniques
  • Proper Goal Setting
    • Goal Setting and Motivation
    • Creating SMART Action Plan
 
3.  Managing by the Metrics
  • Metric Management vs Strategic Management
  • Conducting Performance Evaluations
  • Using Metrics to Improve Performance
 
4.  Handling Difficult Behaviors
  • Difficult Behaviors Overview
  • Managing Difficult Behaviors
    • The Whiner
    • The Grenade
    • The Wallflower/ Shy- Type
    • The Know-It-All
    • The Think-They-Know-It-All
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5.  Conducting Team Meetings

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