New supervisor foundations

Supervisory and Leadership Skills: Fundamentals

Build the practical leadership, communication, delegation, motivation, and performance-management skills required to guide a workplace team.

Make the transition from individual contributor to effective supervisor.

For new and developing supervisors who need a clear foundation for managing people, expectations, relationships, and results.

Understand the supervisor’s leadership role.

Communicate expectations and provide direction clearly.

Delegate, motivate, and manage performance effectively.

Handle common team and workplace challenges confidently.

A practical, instructor-led program with guided exercises and workplace examples. Open a topic to see the coverage.

1. Introduction to Supervision and Leadership

2. The Essence of Leadership: Adaptive Coaching

3. Measuring Your Team's Performance

4. Goal Setting and Motivation

5. Persuading Your Team

Review the complete legacy course outline, including all detailed subtopics.

View full outline

1. Introduction to Supervision and Leadership
- Defining Supervision and Leadership
- Supervisor Functions
- Types of Leaders
  - Identifying Own Leadership Style
  - Effects of Leadership Style to Team Members
- Case Studies on Types of Leaders
- Identifying Types of Team Member Behaviors and Issues
2. The Essence of Leadership: Adaptive Coaching
- Defining Skill, Will, and Behavioral Problems
- The Skill-Will Matrix and Types of Coaching
- Using Coaching Techniques
  - POP Model
  - GROW Model
- Delivering a Coaching Session
  - Preparing and Starting a Coaching Session
  - What To Do and Not to Do in a Coaching Session
  - Documenting a Coaching Session
- Creating SMART Action Plans for Team Members
- Handling Difficult Behaviors Overview
  - Handling Aggressive or Assertive People
  - Handling Whiners
  - Handling the Know-It-All and the Think-They-Know-It-All
3. Measuring Your Team's Performance
- Identifying Your Team's Key Performance Indicators
- Defining KPIs and KRAs
- Converting Company Goals to Individual KPIs and KRAs
- Creating a Performance Scorecard
- Coaching Based on Performance Data
4. Goal Setting and Motivation
- Edward Locke's Proper Goal Setting
- Identifying Different Motivation Factors
- Using Maslow's Hierarchy of Needs
- Using Herzberg's Motivation-Hygiene Theory
5. Persuading Your Team
- Understanding Persuasion
- Utilizing Elements of Persuasion in Leading Teams
- Overview of Negotiation Skills to Achieve Balance Teams

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