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(Written and Oral Skills)
This training aims to provide important considerations when writing email, business letters, and communicating in the workplace. From proper behavior in oral communications to technical writing skills, this module aims to provide participants with the skills to communicate professionally in different forms.
I. Introduction: Importance of Proper Communication
II. Grammar Review: The Most Common Errors
III. Customer-Centric Approach in Communication
IV. Aspects of Email Writing
V. Email Writing and Etiquette Workshop
VI. Aspects of Oral Communication
VII. Oral Communication Challenges Workshop