Practical corporate training
Business Communication - Written and Oral Skills
Effective communication is a critical workplace skill that directly impacts productivity, customer satisfaction, and professional credibility. This practical program strengthens written and oral communication by addressing common grammar issues, improving clarity and tone, and applying a customer-centric mindset across emails, conversations, and presentations. Participants develop the confidence to communicate professionally, especially in high-stakes or challenging situations.
About this course
Effective communication is a critical workplace skill that directly impacts productivity, customer satisfaction, and professional credibility. This practical program strengthens written and oral communication by addressing common grammar issues, improving clarity and tone, and applying a customer-centric mindset across emails, conversations, and presentations. Participants develop the confidence to communicate professionally, especially in high-stakes or challenging situations.
Who this training is for
- Employees who communicate with colleagues, managers, clients, or stakeholders
- Administrative, operations, sales, customer-facing, and support personnel
- Professionals who prepare emails, letters, instructions, and workplace messages
- Team members who want greater confidence in conversations and presentations
Training methodology
- Facilitated discussion, demonstrations, and workplace examples
- Grammar, email, and business-correspondence exercises
- Paired practice, scenarios, feedback, and oral communication workshops
Course Overview
Explore each module and its exact topics from the course outline.
01. Importance of Proper Communication
- Identifying Characteristics of Effective Communication
- Identifying Barriers to Communication
- Identifying Effects of Miscommunication
02. Grammar Review: The Most Common Errors
- Subject-Verb Agreement
- Active vs Passive Voice
- Common Grammar Mistakes in Emails
- Maintaining Professional Choice of Words
03. Customer-Centric Approach in Communication
- Politeness in Writing
- Expressing Apologies
- Customer Service in Writing
- Applying General Customer Service Concepts in Writing
- Expressing Negative Answers Positively
04. Aspects of Email Writing
- Contents: Writing Concisely and Coherently for Your Target Audience
- Format and Tone of Writing
- Constructing Complete and Effective Emails
- Conveying Messages Accurately
- Writing Instructions Effectively
- Email Structures
05. Email Writing and Etiquette Workshop
- Emails and Email Etiquette
- Business Letters Tips
- Proposal/Sales Emails / Letters
- Apology Emails / Letters
- Invitation Emails / Letters
06. Aspects of Oral Communication
- Handling Face-to-Face Conversations
- Tone, Volume, and Pace
- Body Language
- Handling Phone Conversations
- Customer-Centric Phone Call Flow
- Active Listening and Correct Probing
07. Oral Communication Challenges Workshop
- Giving Effective Feedback
- Building Rapport
- Assertiveness Techniques
- Presenting to an Audience
Full course outline
The complete topic list is below in a single copyable area.