Practical corporate training
Professional Presence and Workplace Etiquette - 8 Hours
This program equips participants with the practical workplace behaviors, communication techniques, and etiquette expected in today's professional environment, enabling them to build credibility, strengthen client relationships, and contribute positively to the organization's culture.
About this course
This program equips participants with the practical workplace behaviors, communication techniques, and etiquette expected in today's professional environment, enabling them to build credibility, strengthen client relationships, and contribute positively to the organization's culture.
Who this training is for
- Employees and staff who interact with colleagues, clients, and workplace guests
- Customer-facing, administrative, operations, sales, and support personnel
- New hires and professionals strengthening confidence, image, and workplace conduct
- Supervisors and emerging leaders who represent the organization internally and externally
Training methodology
- Facilitated discussions, etiquette demonstrations, communication drills, and guided reflection.
- Workplace scenarios, client-interaction practice, role-plays, feedback, and action planning.
Course Overview
Explore each module and its exact topics from the course outline.
01. Workplace Professionalism and Personal Brand
- Professional Image and Personal Branding
- Understanding Professional Image and Personal Branding
- Aligning Personal Image with Company Values
- Professional Appearance
- Smart Casual Dress Code and Workplace Dress Standards
- Grooming and Personal Hygiene Standards
- Professional Conduct
- Workplace Behavior and Professional Conduct
- Managing Attitude, Tone, and Workplace Behavior
- Accountability, Reliability, and Professional Boundaries
- Punctuality, Attendance, and Dependability
02. Speaking and Self-Presentation
- Building Communication Confidence
- Understanding Confidence in Workplace Communication
- Common Barriers to Speaking with Confidence
- Structuring Thoughts Before Speaking
- Confidence in Asking Questions and Giving Responses
- Professional Presence
- Professional Posture and Executive Presence
- Effective Body Language
- Eye Contact and Facial Expressions
- Professional Handshakes and Introductions
- Speaking Professionally
- Voice Control: Tone, Pace, Clarity, and Volume
- Choosing Words that Sound Professional and Credible
- Building Presence and Authority When Speaking
03. Workplace Etiquette
- Professional Courtesy
- Professional Greetings and Introductions
- Respecting Workplace Policies and Boundaries
- Office Etiquette
- Meeting Etiquette
- Mobile Phone Etiquette
- Pantry and Shared Workspace Etiquette
- Restroom Etiquette
- Workspace Cleanliness and Courtesy
- Business Etiquette
- Professional Greetings
- Handshakes
- Introductions
- Professional Gestures
04. Client Interaction and Relationship Building
- Receiving Clients
- Receiving and Welcoming Guests Professionally
- Creating Positive First Impressions
- Professional Client Communication
- Building Trust and Credibility
- Managing Client Expectations
- Professional Communication with Clients
- Managing Challenging Situations
- Handling Difficult Conversations with Clients
- Maintaining Professionalism Under Pressure
05. Professional Communication Across Different Media
- General Communication Etiquette
- Principles of Professional Communication
- Professional Language and Word Choice
- Phone Conversation Professionalism
- Structure of a Professional Phone Conversation
- Approaches for Inbound and Outbound Calls
- Handling Phone Conversations Professionally and Effectively
- Email Professionalism
- Structure of a Professional Email
- Subject Lines and Email Etiquette
- Professional Tone and Language
- Face-to-Face Professionalism
- Structure of a Professional Conversation
- Facial Expressions and Body Language
06. Workplace Communication and Collaboration
- Effective Workplace Communication
- Communicating Clearly with Colleagues and Supervisors
- Clarifying Instructions and Expectations
- Collaboration Across Teams
- Sharing Information and Updates
- Coordinating Roles and Responsibilities
- Professional Interpersonal Skills
- Giving and Receiving Constructive Feedback
- Maintaining Respectful Workplace Relationships
- Professional Problem Solving
07. Personal Professional Mindset
- Professional Values
- Professional Behavior and Work Ethics
- Accountability and Ownership
- Respect and Professional Courtesy
- Continuous Growth
- Growth Mindset
- Adaptability and Continuous Improvement
- Taking Initiative and Responsibility
08. Social Etiquette
- Understanding Social and Business Etiquette
- Importance of Social and Business Etiquette
- Making a Positive First Impression
- Dressing for Success
- Handling Meet-and-Greet Situations
- Netiquette
- Civility on the Internet
- Social Media Etiquette
- Dining Etiquette
- Business Dining Etiquette
- Socializing After Hours
- Representing the Company During Events
Full course outline
The complete topic list is below in a single copyable area.
View full outline
01. Workplace Professionalism and Personal Brand
- Professional Image and Personal Branding
- Understanding Professional Image and Personal Branding
- Aligning Personal Image with Company Values
- Professional Appearance
- Smart Casual Dress Code and Workplace Dress Standards
- Grooming and Personal Hygiene Standards
- Professional Conduct
- Workplace Behavior and Professional Conduct
- Managing Attitude, Tone, and Workplace Behavior
- Accountability, Reliability, and Professional Boundaries
- Punctuality, Attendance, and Dependability
02. Speaking and Self-Presentation
- Building Communication Confidence
- Understanding Confidence in Workplace Communication
- Common Barriers to Speaking with Confidence
- Structuring Thoughts Before Speaking
- Confidence in Asking Questions and Giving Responses
- Professional Presence
- Professional Posture and Executive Presence
- Effective Body Language
- Eye Contact and Facial Expressions
- Professional Handshakes and Introductions
- Speaking Professionally
- Voice Control: Tone, Pace, Clarity, and Volume
- Choosing Words that Sound Professional and Credible
- Building Presence and Authority When Speaking
03. Workplace Etiquette
- Professional Courtesy
- Professional Greetings and Introductions
- Respecting Workplace Policies and Boundaries
- Office Etiquette
- Meeting Etiquette
- Mobile Phone Etiquette
- Pantry and Shared Workspace Etiquette
- Restroom Etiquette
- Workspace Cleanliness and Courtesy
- Business Etiquette
- Professional Greetings
- Handshakes
- Introductions
- Professional Gestures
04. Client Interaction and Relationship Building
- Receiving Clients
- Receiving and Welcoming Guests Professionally
- Creating Positive First Impressions
- Professional Client Communication
- Building Trust and Credibility
- Managing Client Expectations
- Professional Communication with Clients
- Managing Challenging Situations
- Handling Difficult Conversations with Clients
- Maintaining Professionalism Under Pressure
05. Professional Communication Across Different Media
- General Communication Etiquette
- Principles of Professional Communication
- Professional Language and Word Choice
- Phone Conversation Professionalism
- Structure of a Professional Phone Conversation
- Approaches for Inbound and Outbound Calls
- Handling Phone Conversations Professionally and Effectively
- Email Professionalism
- Structure of a Professional Email
- Subject Lines and Email Etiquette
- Professional Tone and Language
- Face-to-Face Professionalism
- Structure of a Professional Conversation
- Facial Expressions and Body Language
06. Workplace Communication and Collaboration
- Effective Workplace Communication
- Communicating Clearly with Colleagues and Supervisors
- Clarifying Instructions and Expectations
- Collaboration Across Teams
- Sharing Information and Updates
- Coordinating Roles and Responsibilities
- Professional Interpersonal Skills
- Giving and Receiving Constructive Feedback
- Maintaining Respectful Workplace Relationships
- Professional Problem Solving
07. Personal Professional Mindset
- Professional Values
- Professional Behavior and Work Ethics
- Accountability and Ownership
- Respect and Professional Courtesy
- Continuous Growth
- Growth Mindset
- Adaptability and Continuous Improvement
- Taking Initiative and Responsibility
08. Social Etiquette
- Understanding Social and Business Etiquette
- Importance of Social and Business Etiquette
- Making a Positive First Impression
- Dressing for Success
- Handling Meet-and-Greet Situations
- Netiquette
- Civility on the Internet
- Social Media Etiquette
- Dining Etiquette
- Business Dining Etiquette
- Socializing After Hours
- Representing the Company During Events