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Professional Image and Business Etiquette

Explore the nuances of cultivating a professional image and mastering business etiquette through learning and practicing essential aspects of workplace professionalism, grooming, and effective communication skills. From dress code considerations to executive behavior, this course aims to help you project confidence and competence in professional settings.
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Professional Etiquette and Communication in Different Media
  • General Communication Etiquette 
  • Phone Conversation Professionalism
    • Structure of a Customer Phone Conversation
    • Approaches for Inbound and Outbound Calls
    • Tips in Handling Phone Conversations Professionally and Effectively
  • Professionalism in Handling Chat Conversation 
    • Structure of a Customer Chat Conversations 
    • Reminders when Handling Chats
  • Professionalism in Face-to-Face Conversation
    • Structure of a Customer Face-to-Face Conversations
    • Facial Expressions and Body Language
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Social and Business Etiquette
  • Identifying Importance of Social and Business Etiquette 
    • Dressing for Success
    • Handling a Meet and Greet Situation
  • Making a Positive First Impression
    • Introduction Etiquette (Handshake, Greetings, Gesture) 
  • Netiquette: Manners in the Online World
  • Civility on the Internet
  • Social Media Etiquette 
  • Social Business Etiquette
    • Dining Etiquette 
    • Socializing After Hours 
  • Representing the Company

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