Root Cause Analysis and Problem Solving

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Root Cause Analysis Training

This module is designed to equip employees and supervisors with a root cause analysis (RCA)–driven approach to workplace problem-solving. Instead of reacting to symptoms or quick fixes, participants learn how to systematically uncover underlying causes, validate them using data, and implement solutions that prevent recurrence. The workshop emphasizes disciplined thinking, structured analysis, and sound decision-making to ensure problems are addressed at their source and not repeated over time.

Objectives
By the end of this module, participants will be able to:

Apply a structured root cause analysis approach to workplace problems
Visualize processes and situations clearly to expose underlying causes
Identify, test, and validate root causes using established RCA tools
Select and evaluate solutions based on evidence and decision criteria
Design preventive measures that eliminate or control root causes

Who This Module Is For

Employees involved in operational troubleshooting and improvement
Supervisors and team leaders responsible for resolving recurring issues
Process owners and quality or improvement team members
Professionals who want a disciplined, data-driven approach to problem-solving

Methodologies

RCA-focused case discussions and guided exercises that walk participants through identifying symptoms, causes, and validated root causes.
Hands-on tool application workshops where participants practice RCA and decision tools on real or simulated workplace problems, with facilitated feedback.

Outline
1. Introduction to Root Cause Analysis

Understanding Different Types of Problems
Distinguishing Problems from Issues
Common Root Cause Analysis Frameworks (PDCA, DMAIC, 8D)
The Value of a Structured Approach to Problem-Solving

2. Situation Analysis

Visualizing Processes with Process Charts
Mapping Workflows Using Flowcharts
Collecting Data and Evidence (surveys, logs, observations)
Prioritizing Issues with Pareto Analysis
Detecting Hidden Challenges with SWOT Analysis
Defining the Scope and Boundaries of the Problem

3. Problem Analysis

Crafting a Clear Problem Statement
Identifying Root Causes with the Five Whys
Exploring Contributing Factors Using the Ishikawa (Fishbone) Diagram
Applying Time Studies to Validate Observations
Confirming and Validating Causes
Avoiding Common Pitfalls in Problem Analysis

4. Decision Analysis

Establishing Criteria for Selecting Solutions
Applying Individual Decision-Making Models
Evaluating Alternatives with Quantitative Analysis (Decision Matrix, Cost-Benefit)
Leveraging Group Decision-Making Approaches
Using Six Thinking Hats for Structured Decision-Making
Managing Risks When Choosing Solutions

5. Problem Prevention

Setting Goals with Means-End Analysis
Establishing Priorities with Critical Path Method (CPM)
Creating Control Plans and Standard Operating Procedures (SOPs)
Monitoring, Feedback, and Continuous Improvement (PDCA cycle, Kaizen)
Embedding Lessons Learned into Organizational Knowledge

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