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Root Cause Analysis Training

This module gives an overview of various problem-solving steps that employees can use to systematically implement steps in finding solutions to issues in the workplace.  The workshop begins with steps in concretely visualizing the problem, identifying the root cause, and applying decision-making skills.

Objectives
  • Identify the steps towards a systematic way of solving problems;
  • Apply methods to visualize the problem;
  • Apply methods to identify the root cause of a problem;
  • Apply decision-making methods, as needed;
  • Enumerate ways in preventing problems from happening again;

​Outline
1.  Introduction to Root Cause Analysis Tools
• Types of Problems
• Problems vs Issues

2.  Situation Analysis
• Using Process Charts to Visualize Situations
• Plotting Processes with Flowchart
• Identifying Priority Issues with Pareto Charts
• Identifying Unforeseen Problems with SWOT Analysis
 
3.  Problem Analysis
• Defining the Problem Statement
• Finding Reasons Quickly : Five Why’s
• Finding Contributors to a Problem: Ishikawa Diagram
• Conducting Time Studies
• Validating the Causes

4.  Decision Analysis
• Individual Decision Making Models
• Quantitative Option Analysis
• Group Decision Making
• Six Thinking Hats

5.  Problem Prevention
• Goal Setting with Means-End Analysis
• Identifying Priorities through CPM Diagram

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