Root Cause Analysis and Problem Solving

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Root Cause Analysis Training

This module gives an overview of various problem-solving steps that employees can use to systematically implement steps in finding solutions to issues in the workplace. The workshop begins with steps in concretely visualizing the problem, identifying the root cause, and applying decision-making skills.

Objectives

Identify the steps towards a systematic way of solving problems;
Apply methods to visualize the problem;
Apply methods to identify the root cause of a problem;
Apply decision-making methods, as needed;
Enumerate ways in preventing problems from happening again;

Outline
1. Introduction to Root Cause Analysis
Understanding Different Types of Problems
Distinguishing Problems from Issues
Common Root Cause Analysis Frameworks (PDCA, DMAIC, 8D)
The Value of a Structured Approach to Problem-Solving

2. Situation Analysis
Visualizing Processes with Process Charts
Mapping Workflows Using Flowcharts
Collecting Data and Evidence (surveys, logs, observations)
Prioritizing Issues with Pareto Analysis
Detecting Hidden Challenges with SWOT Analysis
Defining the Scope and Boundaries of the Problem

3. Problem Analysis
Crafting a Clear Problem Statement
Identifying Root Causes with the Five Whys
Exploring Contributing Factors Using the Ishikawa (Fishbone) Diagram
Applying Time Studies to Validate Observations
Confirming and Validating Causes
Avoiding Common Pitfalls in Problem Analysis

4. Decision Analysis
Establishing Criteria for Selecting Solutions
Applying Individual Decision-Making Models
Evaluating Alternatives with Quantitative Analysis (Decision Matrix, Cost-Benefit)
Leveraging Group Decision-Making Approaches
Using Six Thinking Hats for Structured Decision-Making
Managing Risks When Choosing Solutions

5. Problem Prevention
Setting Goals with Means-End Analysis
Establishing Priorities with Critical Path Method (CPM)
Creating Control Plans and Standard Operating Procedures (SOPs)
Monitoring, Feedback, and Continuous Improvement (PDCA cycle, Kaizen)
Embedding Lessons Learned into Organizational Knowledge