Problem diagnosis

Root Cause Analysis

This module is designed to equip employees and supervisors with a root cause analysis (RCA)–driven approach to workplace problem-solving.

Join a Public ClassRequest Company Training

Build practical capability in Root Cause Analysis.

This module is designed to equip employees and supervisors with a root cause analysis (RCA)–driven approach to workplace problem-solving. Instead of reacting to symptoms or quick fixes, participants learn how to systematically uncover underlying causes, validate them using data, and implement solutions that prevent recurrence. The workshop emphasizes disciplined thinking, structured analysis, and sound decision-making to ensure problems are addressed at their source and not repeated over time.

Apply a structured root cause analysis approach to workplace problems
Visualize processes and situations clearly to expose underlying causes
Identify, test, and validate root causes using established RCA tools
Select and evaluate solutions based on evidence and decision criteria

Course overview

A practical, instructor-led program with guided exercises and workplace examples. Open a topic to see the coverage.

1. Introduction to Root Cause Analysis
  • Understanding Different Types of Problems
  • Distinguishing Problems from Issues
2. Situation Analysis
  • Visualizing Processes with Process Charts
  • Mapping Workflows Using Flowcharts
3. Problem Analysis
  • Crafting a Clear Problem Statement
  • Identifying Root Causes with the Five Whys
4. Decision Analysis
  • Establishing Criteria for Selecting Solutions
  • Applying Individual Decision-Making Models
5. Problem Prevention
  • Setting Goals with Means-End Analysis
  • Establishing Priorities with Critical Path Method (CPM)

Full course outline

Review the complete legacy course outline, including all detailed subtopics.

View full outline
  • 1. Introduction to Root Cause Analysis
    • Understanding Different Types of Problems
    • Distinguishing Problems from Issues
    • Common Root Cause Analysis Frameworks (PDCA, DMAIC, 8D)
    • The Value of a Structured Approach to Problem-Solving
  • 2. Situation Analysis
    • Visualizing Processes with Process Charts
    • Mapping Workflows Using Flowcharts
    • Collecting Data and Evidence (surveys, logs, observations)
    • Prioritizing Issues with Pareto Analysis
    • Detecting Hidden Challenges with SWOT Analysis
    • Defining the Scope and Boundaries of the Problem
  • 3. Problem Analysis
    • Crafting a Clear Problem Statement
    • Identifying Root Causes with the Five Whys
    • Exploring Contributing Factors Using the Ishikawa (Fishbone) Diagram
    • Applying Time Studies to Validate Observations
    • Confirming and Validating Causes
    • Avoiding Common Pitfalls in Problem Analysis
  • 4. Decision Analysis
    • Establishing Criteria for Selecting Solutions
    • Applying Individual Decision-Making Models
    • Evaluating Alternatives with Quantitative Analysis (Decision Matrix, Cost-Benefit)
    • Leveraging Group Decision-Making Approaches
    • Using Six Thinking Hats for Structured Decision-Making
    • Managing Risks When Choosing Solutions
  • 5. Problem Prevention
    • Setting Goals with Means-End Analysis
    • Establishing Priorities with Critical Path Method (CPM)
    • Creating Control Plans and Standard Operating Procedures (SOPs)
    • Monitoring, Feedback, and Continuous Improvement (PDCA cycle, Kaizen)
    • Embedding Lessons Learned into Organizational Knowledge

Choose how to join.

Individuals

Check current dates and rates.

View Public Classes

Company teams

Request an exclusive session.

Request Proposal